Sports / Mobile
7u999 publishes these legal terms so you know exactly where you stand — what this platform covers, how your account data is handled, and which routes to follow if something needs correcting. Access to our platform and its features depends on your local law and the eligible regions we serve.
Our legal terms govern the relationship between you and 7u999 whenever you access the platform, create an account, or carry out any transaction — including deposits via bKash, Rocket or Bank Transfer. These terms are written to reflect how the platform actually operates, not as a formality. Availability of all features, account types and payment routes is subject to your local law and the eligible regions we currently support. Where local regulation restricts access, those restrictions take precedence over anything stated on this page. We do not knowingly extend service to regions where it is prohibited. If you are uncertain about your local eligibility, we encourage you to review the applicable laws in your area before proceeding. The policy applies at the point you interact with any part of the platform — the lobby, your account wallet, transaction history, or support channels. Payment context matters here: when you use bKash or Rocket to fund your account, the transaction record that appears in your wallet is covered by this policy, and the handling of that data follows the retention and security practices described in the sections below. We update these terms when our practices change, and the date of the current version is shown at the bottom of this page.
Not every element connected to your experience on 7u999 sits within this single policy document. Understanding the boundaries helps you direct questions to the right place and know which protections apply to which part of your activity.
Your login credentials, session activity and account wallet — including bKash and Rocket deposit records — are fully within the scope of this policy. We handle this data under the terms described here and apply the retention rules stated in the trust section below.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer generate transaction records stored in your account history. Those records are covered here. The payment networks themselves operate under their own separate terms, which we do not govern or modify.
The games available in our lobby — including titles from PG Soft, Spadegaming and Bigtime Gaming — are provided under content agreements with those studios. The studios' own terms apply to specific game mechanics; our policy covers only how your account interacts with the lobby.
Links from our platform to external sites, or integrations with third-party payment processors, fall outside this policy once you leave our domain or interact directly with the third party. We encourage you to read those services' own terms before proceeding.
You have concrete actions available to you at any point while holding an account with us. Reviewing your transaction history — including bKash deposit records and Bank Transfer entries — is something you can do directly from the account wallet section after logging in. If any detail on your account appears incorrect, the account settings area contains fields to update your registered information; follow the instructions shown there rather than sending unverified changes through support. For questions about how a specific piece of your data is stored or used, our support team can provide a written response via the contact routes shown on the published support page. If you believe a transaction record does not match what you authorised, raise it through the same support route with the transaction reference visible in your wallet. We aim to acknowledge policy-related requests and data questions in the order they are received. These rights sit alongside — and do not replace — any statutory rights you hold under the laws of your jurisdiction.
Log into your account and open the transaction history section to see every deposit and withdrawal entry, including bKash and Rocket movements. The date, amount and status of each transaction are shown there without needing to contact support.
Account settings contains editable fields for your registered information. Follow the verification steps shown in those fields when making changes. Do not send sensitive personal details over chat or email unless support specifically requests them through a secure channel.
If this policy raises a question you cannot resolve through the account area, contact us via the routes published on our support page. Describe the specific section or data point your question relates to so we can give you a precise response.
For requests related to stored data — what we hold, how long we hold it, and under what basis — reach out through the published contact routes. Include your registered account reference so we can locate the relevant records without delay.
Policy and account questions reach the right team faster when you use the correct route. All contact options below are published on the 7u999 support page; we do not operate channels outside those listed. For transaction disputes involving bKash or Rocket, include the wallet reference shown in your account history to speed up the review.
The live chat button is visible on the support page when you are logged in. Use it for account-level policy questions, transaction record queries and general access questions. Have your account reference ready before starting the session.
For written policy requests — including data handling questions or correction requests — use the email address published on the support page. Describe your query clearly and include the transaction reference or account detail that the request relates to.
The help centre on our support page contains published articles covering account access, policy scope and transaction records. Check there first; many policy questions about bKash deposits, Rocket withdrawals and account data have a direct answer in the existing articles.
Our approach to data is built around what we actually collect, how long we keep it, and who you contact when you want to know more. We collect the information you provide during account registration and the transaction data generated when you use bKash, Rocket or Bank Transfer. This data is used to operate your account, process transactions and respond to support requests — nothing broader than that. Cookies on our platform manage your session state and remember your language and region settings; you can adjust cookie preferences through your browser settings at any time.
Transaction records — including bKash deposit entries and Bank Transfer references — are retained for the period required by applicable law and our internal audit process. After that period, records are removed or anonymised in line with our data handling procedures. The current retention schedule is available on request via the published support routes.
Your account is protected by the login credentials you set at registration. We do not store your bKash PIN or Rocket wallet password — those stay with the respective payment network. If you suspect unauthorised access to your 7u999 account, use the account recovery option on the login page immediately and then contact support.
We use session cookies to keep you logged in and functional cookies to store your region and display preferences. We do not use cookies to build advertising profiles. You can view and manage cookie settings through your browser; disabling functional cookies may affect how some account features display.
When we update these legal terms, the revised version replaces the previous one on this page with an updated date. Continued use of the platform after a policy update means you have reviewed the current version. For material changes, we aim to surface a notice in the account area so you see it at next login.
These are the questions we hear most often about how our legal terms work, what data we hold and how to act on your rights as an account holder.
Access and eligibility depend on your local law and the eligible regions we serve. If local regulation permits access, then yes — this policy applies to your account activity, transactions and stored data from the moment you register. If local law restricts access, those restrictions take precedence over what is written here.
We store the information you provided at registration and the transaction records generated through your account — including bKash deposits, Rocket withdrawals and Bank Transfer entries. We also hold support correspondence linked to your account reference. We do not store payment network PINs or passwords.
Open the account settings section after logging in. Editable fields are shown there with the verification steps you need to follow. For details that cannot be changed through settings — such as registered identity documents — contact support via the published routes and include your account reference.
Your full transaction history is visible in the account wallet section without needing to contact us. If you need a formal record for a specific period — for example, all bKash deposits in a given month — send the request to support via the email route on the support page with your account reference and the date range.
Closing your account does not immediately delete all stored data. We retain transaction records and account details for the period required by applicable law and our audit obligations. After that retention period, data is removed or anonymised. Contact support to understand the specific timeline that applies to your account.
Go to your account wallet, locate the transaction in question and note the reference number shown there. Then contact support via live chat or email — both published on the support page — and include that reference. We review the account record and respond through the same contact channel you used.